Project Planning and Requirement Analysis:
Conducted in-depth planning sessions to define project objectives, deliverables, and timelines.
Collaborated with Keremet Bank's stakeholders to gather and document comprehensive requirements, ensuring all needs and expectations were met.

Development of a CRM System:
Designed and implemented a robust CRM system to manage customer relationships and interactions efficiently.
Integrated customer data and analytics to provide actionable insights and improve customer service.

Creation of Internet Banking:
Developed a secure and user-friendly Internet Banking platform, allowing customers to manage their accounts, perform transactions, and access banking services online.
Ensured the platform was accessible across various devices and browsers for maximum reach and convenience.

Development of a Mobile Application:
Built an intuitive mobile banking application, providing customers with 24/7 access to their accounts and banking services.
Implemented features such as transfers, bill payments, card management, and real-time financial information to enhance user experience.

Integration of Banking Systems:
Seamlessly integrated various existing banking systems with the new CRM, Internet Banking, and Mobile application.
Ensured smooth data flow and interoperability between systems to provide a cohesive and efficient banking experience.

Automation of Internal Business Processes:
Identified key internal processes that could be automated to improve operational efficiency.
Developed and implemented automation solutions to streamline workflows, reduce manual effort, and minimize errors.

Security Implementation:
Incorporated advanced security measures, including encryption, multi-factor authentication, and secure data storage, to protect customer information and transactions.
Conducted regular security audits and testing to ensure the highest level of protection against potential threats.

Testing and Quality Assurance:
Performed extensive functional and non-functional testing to ensure all systems operated flawlessly under various conditions.
Conducted user acceptance testing (UAT) with bank staff and customers to gather feedback and make necessary improvements.

Deployment and Launch:
Coordinated with Keremet Bank's IT and operations teams to ensure a smooth and successful deployment of the new systems.
Launched the CRM system, Internet Banking platform, and Mobile application with a comprehensive marketing strategy to maximize user adoption.

Training and Support:
Provided thorough training sessions and support materials to help bank staff and customers effectively use the new systems.
Established a dedicated support team to assist with any issues or inquiries, ensuring a smooth transition and ongoing user satisfaction.

By undertaking these tasks, we successfully delivered a suite of powerful tools that enhanced Keremet Bank's customer experience, improved operational efficiency, and accelerated internal processes. This comprehensive digital transformation strengthened Keremet Bank's market position and enabled it to meet the evolving needs of customers in the digital age.